What Does the Smartphone Repair Industry Look Like in 2017?

It’s happened at least once to every smartphone owner: that moment when they drop their phone, and it falls on the concrete sidewalk with an awful shattering sound. Data from SquareTrade shows that broken phones and cracked screens are a common scenario. In fact, a cellphone breaks in the US every two seconds. Additional findings show that 30% of smartphone owners will damage their phone in the next year, while one in ten mobile users already use a cellphone with a cracked screen.

Fixing a broken phone may seem like a trivial matter, but the smartphone repair industry is a multi-billion dollar global business. From focusing on providing mobile accessories, smartphone repair shops have become an attractive business model. Today, professional technicians can fix a variety of problems, including cracked screens, water-damaged devices, and drained batteries.

The Growing Market of Independent Smartphone Repair Services

A report from IBIS World shows that the cellphone repair industry has grown by an average of 3% a year, raking in an annual revenue of $3.6 billion. Smartphone screen repair alone is a $4 million business; a service that brings Apple revenue of up to $2 billion every year.

But while the amount is pocket change for the tech giant, Apple charges about $129 for out-of-warranty screen repair, making it a rather prohibitive service to users. As a quick and easy repair alternative, broken-phone users are turning to mom-and-pop shops and independent technicians that dominate the trade for solutions.

Feature-rich phones with internet capabilities are often too expensive to replace without a warranty, however. Furthermore, the devices typically have fragile screens that contain hard-to-replace components. As a result, consumers resort to professional repair shops to salvage operable mobile phones. After all, repair stores stock parts and other hardware that can guarantee an easy fix for less money.

Apple’s Horizon Machines: Dissuading Users from Third-Party Repair Vendors?

When it comes to Apple devices, however, there are some issues that a third-party repair center can’t fix. The proprietary Touch ID feature that lets users unlock their iPhone with a fingerprint is something Apple hasn’t shared with third-party vendors. In fact, the company is rolling out its Horizon Machines — a box the size of a microwave that can fix the trickiest iPhone mishaps, such as Touch ID problems. As a result, some worry it could affect the smartphone repair business.

In select states, there have been efforts to introduce right-to-repair bills: new legislation that helps do-it-yourself tinkerers. The proposed measure would require manufacturers to supply diagnostic tools and genuine replacement parts to independent technicians and the general public at an affordable price.

Helping Franchisees Get the Most Out of the Booming Sector

The cellphone repair industry is booming — no doubt about that. Factors, such as fragile smartphone assembly, shorter battery life, and other electronics issues, make the devices more likely to need repair. As the industry matures, however, it is creating more smartphone repair franchising opportunities.

In fact, the market has adopted different operation forms and patterns, including in-store, mail-in, and door-to-door repair options. Some companies are even offering Uber-inspired, real-time gadget repairs.

At Experimac, we provide franchising opportunities for aspiring smartphone repair business owners. Our thriving franchise business model guarantees multiple revenue streams and high customer loyalty. We train interested clients in repair franchise management and help them set up their own franchise business successfully. Contact us today to join the innovative field of cellphone repairs.